This course presents the basic principles and tools associated with quality management. The topics include the definition of quality and its function in health services, strategic quality planning, quality tools, customer voice, market voice, and statistical quality control. The class focuses on the specific domains of healthcare quality and patient safety. It introduces students to relevant theory, content, tools, and methods in the field of patient safety. Students will be introduced to patient safety problems and high risk contexts for error occurrence. Students will learn error theory and systems thinking, as well as methods for risk assessment and patient safety improvement. Students will be challenged to consider the roles of varied healthcare stakeholders in building a safer healthcare system.